1. Why do you charge a base fee? Unlike standard taxis or rideshares, we provide dedicated, hands-on care. Our base fee covers the driver’s time spent helping your loved one safely navigate stairways, thresholds, and vehicle loading/unloading, ensuring they are never rushed or left attended.

2. Do you accept Medicaid?

Medicaid Services will be available upon completion of provider enrollment and approval. In the meantime, private-pay transportation services are available.

2. How far do you travel?

At this time we service Harnett, Johnston, Sampson & Cumberland Counties. Contact us via email/phone for additional service area requests.

3. Do I need to schedule ahead?

We recommend submitting your request at least 24-48 hours in advance.

4. Can you shop for me?

Yes.

5. Can I ride with you to the grocery store?

Yes.

6. Can you pick up my prescription?

Yes, with proper authorization.

7. Are you insured?

Yes.

8. Do you transport wheelchairs?

Our current fleet cannon lift or secure open wheelchairs. All passengers must be able to board the vehicle on their own feet, and any wheelchair must be foldable and able to be stored during transit.

9. What payment methods do you accept?

We make paying for your service simple and secure.

Accepted Payment Methods

• Visa

• Mastercard

• Discover

• American Express

• Apple Pay

• Google Pay

• Cash App

• Cash (exact change appreciated)